30-day returns
Changed your mind? You can return your bag within 30 days of delivery for a refund.
To be eligible, the bag must be unused, in the same condition you received it, with all tags and original packaging.
How to return
- Email hello@todaybags.co.nz with your order number and the reason for the return.
- We'll reply with the return address and instructions.
- Send the bag back with a tracked service. Please keep your tracking number until your refund has been processed.
Return shipping costs for change-of-mind returns are paid by the customer.
Refunds
Once your return arrives and has been checked, we'll refund the original payment method, usually within 5 business days. Your bank may take a few extra days to show the refund.
Faulty or damaged bags
If your bag arrives damaged or develops a fault, email us with your order number and a photo. We'll cover the return shipping and repair, replace or refund it.
Your rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.